2009/2010 TERMS AND CONDITIONS OF BOOKING 3235, 3LYS ORANGE, BLVD DES TEMPLIERS, AURON, ST ETIENNE DE TINEE, ALPES-MARITIMES, FRANCE.
Thank you for choosing to book our lovely apartment in the 3 Lys Orange complex, Auron. We look forward to welcoming you. When you make this booking you are entering a legal agreement with us. Any personal data gathered during the booking process will be stored securely and electronically and will be treated in accordance with the Data Protections Act 1998.
Booking price includes electric & water charges and self-catering accommodation only. We accept the following forms of payment: cheque, debit/credit card. A 50% deposit is required to secure your booking. BALANCE Is TO BE PAID 8 WEEKS BEFORE ARRIVAL DATE.
LAYOUT: The apartment is open plan and is equipped to sleep a maximum of 6 people with a combination of: 1 double bed & 1 set of bunk beds on the mezzanine floor, plus 1 double sofa bed in the downstairs living room.
Parents must take care when young children are climbing the stairs to the mezzanine and they should be supervised at all times when using the mezzanine.
WHAT WE PROVIDE: 2 double duvets, 2 single duvets + 2 spare single duvets & 8 pillows, cleaning materials and a vacuum.Plus: 2 hand-held hairdryers, 1 hot brush, 3 hot water bottles, basic first-aid kit. Iron & small ironing board.
The kitchen in the apartment is equipped with: fridge, Oven/grill, 2-ring hob, kettle, toaster & microwave, all crockery/cutlery & cooking utensils.
WHAT WE DO NOT SUPPLY: ANY DUVET COVERS, BOTTOM SHEETS, PILLOW CASES OR TOWELS. You will need to bring with you; 2 fitted single sheets and 2 single duvet covers for the bunk beds, 1 double fitted sheet & 1 double flat sheet plus 2 double duvet covers for the double beds. You will also need up to 8 pillow cases depending on your groups sleeping requirements. A bath/hand towel each and a tea towel for washing up is recommended.
You must take all your personal laundry home with you. Thank you.
Note: The corridors and apartment are heated with under floor heating 24hrs a day during the winter ski season, but for you extra comfort there is an additional wall-mounted fan heater -
PLEASE SWITCH IT OFF WHEN YOU ARE NOT IN THE APARTMENT
N.B. Ski boots must not be worn in public areas of the apartment building, so once in the entrance to the apartment block please remove your ski boots and carry them to the apartment.SORRY, no storage facilities are available for skis inside the apartment.
Skis must be stored on the balcony of the apartment and there is a rack provided for ski boots in the entrance to the apartment. Alternatively, for a small charge you can store your equipment at one of the many ski shops in the village. All Hired equipment can be stored at the hire shop free of charge.Cancellation & Insurance: Once you have booked, our agreement is a legal contract. Any cancellation 8 weeks before you arrival date will be considered for a refund, depending on reason e.g. illness/death. Proof of circumstance must be provided to be considered for a refund. There is a £25 administration fee for any cancellations. There will be no refunds given for cancellation under 8 weeks before you arrival date. For this reason you may wish to take out travel insurance. Insurance is an important part of travelling, especially when participating in dangerous sports such as skiing and snowboarding. The E111 UK medical certificate will only cover you for emergency medical treatment and not the extra cost of an airlift or ambulance ride to the hospital.
Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however, if this was not possible or unacceptable to you then we would refund all monies paid by you in full. Our liability does not extend beyond this refund.
Arrival: A map of the village with our location will be provided when the keys are despatched, approximately 2 weeks before departure. Your accommodation is available from 2pm on the day of your arrival. If your accommodation has not been left clean and tidy please report this to Julie immediately by text or phone on 0044 7730 030 993 or Chris on 0044 7967 807 702.
Departure: You must vacate the accommodation by 12-noon on the day of departure, taking all your personal belongings with you. You MUST clean all areas such as the bathroom; including mirrors, the kitchen appliances; including oven and refrigerator as well as vacuum and clean the living area and mezzanine for the next guests. If we have any complaints of un-cleanliness we will charge a cleaning fee of £50.
Please empty rubbish bins regularly throughout your stay to avoid any smells. Please take your rubbish to the main re-cycling bins at the top of the complex car park. When vacating you MUST remove all rubbish and all perishable food items from thee fridge, leaving the fridge door open if the electric is to be switched off at the mains switch.
To switch off the electric supply, turn the orange dial to off on the fuse box behind the apartment door. The water shut off valve is located in the cupboard opposite the top of the stairs. Follow the instructions to switch ON or OFF if required to do so. If you have difficulty opening the cupboard, a car key or pen will open it.Damages & Breakages: This apartment was re-furbished in 2007 and is our second home so we ask you respect the apartment, our personal and cherished belongings and expensive electrical equipment in the apartment, so we ask that you please take care.
Please report any damage as soon as it occurs as the next guests are asked to report on the state of the apartment upon their arrival so we will find out if you damage something and don't inform us. Any damages will be invoiced to you for repair and making good. There will be an additional charge of £50 for damage left un-reported where the next guests have to report on their arrival. There is a damage/cleaning deposit of £500, which will be secured against your credit card. This will be cancelled once the keys have been returned and the apartment has been inspected.
In the event of an emergency there is a concierge on-site (Monsieur Dauphin). The concierge can be found on the ground floor of building B of the complex (on the left as you exit from the building you are staying in). The concierge is present most of the time except Wednesday & Thursday each week and is available from 7:30 - 12:30hrs and 16:00 - 19:30hrs. Monsieur Dauphin's contact number is 0033 0678 516 802 or you can contact us (Julie or Christopher) in the UK on the aforementioned numbers.